BRICK MASTERS CONSTRUCTION LTD provides residential roof leak repair and related roof maintenance services. As our business is a door-to-door service rather than a traditional sale of physical goods, “Returns” primarily applies to service cancellations, refunds, and issues related to services already provided.

1. Service Cancellation

Customers wishing to cancel a booked roof repair service should contact us within 1-2 business days using the contact information provided on the website.

If the service has not yet commenced, cancellation and refunds will be processed according to the specific circumstances and applicable UK consumer law.

2. Return Time

Since we provide roof repair services, there are no physical goods to be returned; therefore, customers do not need to return the repair service or completed work via courier.

For services not yet commenced, customers can apply for cancellation, subject to applicable law and this policy.

3. Services Commenced or Completed

If the customer has explicitly requested that we commence the service, and the service has begun or been partially completed, refunds may be processed according to the completed service content.

Generally, completed on-site repair services cannot be “returned” once the service is fully completed.

However, the customer’s legal consumer rights are not affected by this policy.

4. Handling of Opened or Used Materials

If the repair service involves roofing materials or other physical materials, even if the materials have been opened or used, the customer can still contact us to request a return or refund.

Since roofing repair materials may have already been used in on-site repairs, the specific handling method will be determined based on the actual condition of the materials, the completion of the service, and applicable laws.

If you need to return unused or returnable materials, please contact us first to obtain the specific return address and return instructions. Please do not send materials yourself before obtaining a return address.

5. Refund Request Time

If you believe there is a problem with the service, we recommend contacting us promptly after discovering the problem.

For service cancellations, refunds, or service disputes, we will usually review the application and relevant information upon receipt and process it according to applicable laws and the specific service circumstances.

6. Refund Processing Time

If your refund request is approved, we will process the refund using the original payment method.

Generally, refunds will be processed within 3 business days of approval; the actual arrival time may vary depending on the bank, credit card institution, or other payment institution used by the customer.

7. Service Issues

If you believe the repair service was not completed within the scope of service agreed upon by both parties, or if you discover any problems directly related to the repair after the service, please contact us promptly.

Please provide:

Customer Name;
Contact Information;
Service Date;
Service Address or Region;
Problem Description;
Relevant photos if necessary.

We will verify the specific situation and provide further solutions within the applicable scope.

8. Return Address

Since our company primarily provides on-site roof repair services, we do not have a publicly available return address.

If your order involves physical materials that need to be returned, please contact us first using the contact information provided on the website. We will provide the appropriate return address and return instructions based on the specific order details.

Please do not send any items back without confirmation.

9. Return and Refund Shipping Costs

For returns involving physical materials, return shipping costs will be determined based on the reason for the return, the condition of the materials, and applicable law.

If the return is due to a product defect or other reasons legally attributable to the merchant, we will handle the relevant costs in accordance with applicable law.

10. UK Consumer Rights

This policy does not affect any mandatory consumer rights enjoyed by UK consumers under the law.

If the law provides for a customer’s right to cancellation, refund, remedy, or other rights regarding a service, those legal rights take precedence over any conflicting provisions in this policy.

11. Contact Us

To cancel an appointment, request a refund, inquire about returns, or obtain a return address, please contact us using the contact information provided on the website:

Company: BRICK MASTERS CONSTRUCTION LTD
Address: Alva House, Valley Drive, Gravesend, Kent, United Kingdom, DA12 5UE
Email: services@brickmastersconstruction.services
Tel: +44 7940 075033