BRICK MASTERS CONSTRUCTION LTD (hereinafter referred to as “we” or “the Company”) respects customer privacy and values ​​the protection of personal information. This Privacy Policy applies to our residential roof leak repair and related roof repair and maintenance services, as well as the processing of personal information involved when customers contact us through the website, telephone, email, or other means.

1. Information Collection

When you consult or use our services, we may collect the following information as needed for our business:

Name
Contact Number
Email Address
Residential Location or Service Address
Description of Roof Repair Needs and Problems
Photos, Documents, or Other Repair-Related Information Submitted by You
Service Appointment and Communication Records
Information Related to Service Inquiries or Orders

We collect information only to the extent necessary to provide services, process inquiries, and perform related business.

2. Information Use

We may use the information we collect for:

Responding to your service inquiries;
Understanding your roof repair needs;
Scheduling and providing roof leak repair services;
Confirming service times and related matters with you;
Processing customer support requests;
Improving our service processes;
Fulfilling legal, regulatory, and administrative obligations;
Preventing fraud, abuse, or other misconduct.

We will not use your personal information for purposes unrelated to the purpose for which it was collected, unless permitted by law or with your separate consent.

3. Information Sharing

Where necessary to provide services, we may disclose necessary information to service providers supporting our business, such as website hosting, communications, appointment management, or administrative service providers.

We will not sell or rent customers’ personal information.

We may disclose relevant information in accordance with the law, as required by court orders or government authorities.

4. Information Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, use, modification, disclosure, or loss.

However, internet information transmission cannot be guaranteed to be absolutely secure, therefore we cannot guarantee that information transmitted via the internet is free from risk under all circumstances.

5. Cookies

Our website may use cookies or similar technologies to help the website function properly, understand website usage, and improve user experience.

You can manage or delete cookies through your browser settings. Disabling some cookies may affect the normal use of certain website functions.

6. Information Retention

We retain personal information only for the period necessary to achieve the purposes for which it was collected, or for the period required by applicable UK law.

When personal information is no longer reasonably necessary for business or legal retention, we will delete, anonymize, or securely process it as required by applicable laws.

7. Your Privacy Rights

Under applicable UK data protection laws, you may have the following rights:

To request access to the personal information we hold;
To request correction of inaccurate or incomplete information;
To request the deletion of personal information in certain circumstances;
To restrict the processing of personal information in certain circumstances;
To object to certain personal information processing activities where applicable;
To request personal information in a structured, commonly used format where applicable;
To file a complaint regarding the processing of personal information.

If you wish to exercise these rights, you can contact BRICK MASTERS CONSTRUCTION LTD using the contact details provided.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Third-party websites have their own privacy policies and data processing rules.

We are not responsible for the privacy practices of third-party websites. We recommend that you read their respective privacy policies before providing personal information to any third-party website.

9. Information on Minors

Our services are primarily intended for adults who require residential roof repair and maintenance services. We do not knowingly collect personal information from minors.

If we discover that we have unintentionally collected personal information from minors, we will take reasonable steps to handle it in accordance with applicable laws.

10. Privacy Policy Updates

We may modify this Privacy Policy based on business changes, updates to laws and regulations, or changes in data processing methods.

The updated policy will be published on the website and the latest update date will be displayed at the top of the page. We recommend that you check this page periodically for the latest privacy protection arrangements.