Welcome to BRICK MASTERS CONSTRUCTION LTD’s residential roof leak repair and related roof maintenance services. By using our website, submitting a service inquiry, booking a service, or purchasing related services, you indicate that you have read, understood, and agreed to the following Terms of Service.
Company and Service Description
BRICK MASTERS CONSTRUCTION LTD is a UK-based service company providing roof repair and maintenance services to residential clients throughout Europe.
Our services primarily include:
Roof leak inspection and repair; Roof damage repair; Replacement of damaged roofing materials; Sealing of roof joints and problem areas; General residential roof repairs; Roof maintenance and related repair support.
The specific service content will be determined based on the client’s actual needs, roof condition, and the scope of services confirmed by both parties.
Service Booking and Confirmation
After a client submits a service inquiry or booking request, we may need to further confirm the residential location, roof problem, repair needs, and available services.
Service is only formally confirmed after both parties confirm the service content, price, and related arrangements.
If the actual situation differs significantly from the information initially provided by the customer, we may need to reconfirm the scope of service and fees before commencing work.
One-Time Sale and Billing Terms One-Time Service
The roof leak repair service provided by BRICK MASTERS CONSTRUCTION LTD is a one-time sale/one-time service.
The fee paid by the customer only applies to this service explicitly listed in the order or service confirmation and is not a subscription, membership plan, or automatic renewal service.
We will not automatically charge the customer for subsequent periodic fees for this service, nor will we automatically renew the service.
Payment Terms
The customer shall pay the corresponding fees according to the payment information confirmed on the service confirmation page, quotation, or by both parties.
After successful payment, we will provide the corresponding service according to the arrangements confirmed by both parties.
If the service cannot be performed normally due to incomplete information provided by the customer, inability to enter the service location, or other reasons not attributable to our company, the handling of related fees will be carried out according to the specific circumstances and the agreement between both parties.
Scope of Service and Additional Work
We will provide repair services according to the service content confirmed by the customer.
If any issues beyond the original service scope are discovered during the repair process, involving additional materials, labor, or other costs, we will explain the situation to the customer as much as possible before implementing the additional work and will proceed only after obtaining customer confirmation.
We will not directly include additional service fees as part of the original service fee without customer confirmation.
Intellectual Property Ownership
5.1 Website Content Ownership
BRICK MASTERS CONSTRUCTION LTD legally owns all rights to this website and its related content, including but not limited to:
Company name and brand-related content; Website text; Website page structure; Images, graphics, and visual content; Service descriptions; Page layout; Commercial copy; Other content created by our company or for which we have legally obtained usage rights.
Unless we obtain our prior written permission, no individual or enterprise may copy, reproduce, modify, disseminate, sell, commercially use, or otherwise use the above content without authorization.
5.2 Clear Ownership
The rights to the related commercial content, service information, and materials produced by BRICK MASTERS CONSTRUCTION LTD on this website belong to BRICK MASTERS CONSTRUCTION LTD or the respective legal rights holders.
Purchasing roof repair services does not imply ownership of BRICK MASTERS CONSTRUCTION LTD’s trademarks, website content, commercial information, or other intellectual property rights.
Unless otherwise expressly agreed in writing by both parties, payment of service fees will not transfer ownership of the company’s original intellectual property rights.
Acceptable Use
Customers may:
Browse and use our website normally; Learn about our roof repair services; Submit truthful and accurate service inquiries; Contact us as needed for normal business operations; Use the purchased services as agreed by both parties.
Customers may not use this website or our services for illegal, fraudulent, or infringing activities.
Prohibited Activities
When using our website or services, the following are prohibited:
Providing false, misleading, or impersonating others; Unauthorized copying or commercial use of website content; Interfering with the normal operation of the website; Attempting unauthorized access to the website system or other customer information; Uploading malicious programs, viruses, or other harmful content; Using the website to commit fraud, harassment, or other illegal activities; Using the website to infringe upon the intellectual property rights of third parties; Infringing in any way the legitimate rights and interests of BRICK MASTERS CONSTRUCTION LTD, other customers, or third parties.
If a customer violates these terms, we may restrict or suspend their access to the website and take further measures to the extent permitted by law.
Customer Responsibilities
Customers shall ensure that the information provided to us is true, accurate, and complete.
Customers shall also ensure that maintenance personnel have reasonable access to the residence or relevant area requiring maintenance at the time agreed upon by both parties.
Customers shall inform us in advance of any known circumstances that may affect the maintenance work, including special access requirements, known roof problems, or other relevant matters.
Limitation of Liability
We will provide the agreed services with a reasonable level of professionalism.
To the maximum extent permitted by law, BRICK MASTERS CONSTRUCTION LTD shall not be liable for losses beyond the scope of the law for the following:
Inaccurate or incomplete information provided by the customer; Failure of the customer to provide the necessary access conditions as agreed; Problems caused by the original roof structure, hidden defects, or previous repairs; Other problems beyond the scope of the confirmed service; Events or circumstances beyond reasonable control; Losses arising from the customer’s breach of these Terms of Service.
Nothing in these Terms is intended to exclude or limit liability that is not permitted to be excluded or limited under UK law, including statutory consumer rights under applicable law.
Force Majeure
If service is unavailable or delayed due to events beyond our reasonable control, such as severe weather, natural disasters, government measures, traffic disruptions, supply problems, or other unforeseen circumstances, we will make reasonable efforts to notify the customer and reschedule the service.
Cancellation and Refund
The customer’s cancellation, refund, and related rights will be governed by applicable UK consumer protection laws and our published refund policy.
If a customer wishes to cancel a booked service, they should contact us as soon as possible using the contact information provided on the website.
For services already performed, refund processing may be determined based on the completed service content and applicable law.
Any mandatory rights legally enjoyed by consumers are not affected by these Terms.
Complaint Handling
If customers have questions or are dissatisfied with our services, we recommend contacting us directly first.
We will investigate the situation and attempt to resolve the issue through communication between both parties.
Customers can provide order information, service dates, a description of the problem, and other relevant information to help us handle complaints more effectively.
Dispute Resolution
If the parties cannot resolve a dispute through direct communication, they may seek appropriate dispute resolution methods under applicable law, including negotiation, mediation, or resolution in a court with jurisdiction.
For consumer disputes, we will respect customers’ legally enjoyed consumer protection rights and applicable dispute resolution mechanisms.
Applicable Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
If the customer is a consumer, the choice of law in these Terms will not deprive the customer of their rights under the mandatory consumer protection laws applicable in their place of residence.
In the event of a dispute that cannot be resolved through negotiation, the matter will be submitted to a court or other dispute resolution body with jurisdiction in accordance with applicable law.
Terms of Service Modification
BRICK MASTERS CONSTRUCTION LTD may update these Terms of Service as needed for business operations, service changes, or changes in laws and regulations.
The updated terms will be published on the website, and the latest update date displayed on the page shall prevail.
By continuing to use the website or purchasing services after the update, the customer constitutes acceptance of the applicable new terms; except where separate consent is required by law.
Independence of Terms
If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be adjusted or deleted to the extent necessary, and the remaining provisions will remain in full force and effect.
Complete Agreement
These Terms of Service, related service descriptions, pricing information, refund policies, and other service documents expressly confirmed by both parties constitute the complete agreement between the parties regarding the relevant services.
In the event of any conflict between different documents, to the extent permitted by law, the terms expressly confirmed by both parties for the specific service shall prevail.
Contact Us
If you have any questions regarding these Terms of Service, payment, service arrangements, intellectual property, or dispute resolution, please contact us using the contact information provided on the website.
Important Note: These Terms aim to clarify the service relationship between BRICK MASTERS CONSTRUCTION LTD and its customers, the ownership of intellectual property, one-time billing methods, scope of liability, payment rules, and dispute resolution methods, while not restricting the customers’ legally mandated consumer rights.
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